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Questions we answer before every bid.
Straight answers for facilities managers. Something else? Call us — a person answers.
FAQ
Everything, up front.
If your question is not here, call (416) 555-0148 or send a proposal request — we reply within one business day.
Yes. Every Harbourline crew is bonded, and we carry full commercial general liability plus WSIB coverage. Certificates come with every proposal and renew annually.
No — we work exclusively after hours, typically 6 PM to 6 AM. Your team arrives to a finished building and never shares the elevator with a mop bucket.
One flat monthly rate based on square footage, frequency, and scope — all written into the contract. No hourly billing, no surprise line items.
Tell your account manager and we return within 24 hours to fix it free. Every visit is logged and signed, so the record shows what happened.
Yes — most clients switch mid-cycle. We walk the site, match the scope, and start on your next service date with zero gap in coverage.
Downtown Toronto and the full GTA — from Etobicoke to Scarborough, Vaughan to Oakville. Multi-site portfolios outside the GTA run through our partner network.